Effective Date: January 2026 | Governing Law: Kenya
Last updated: January 2026
By accessing or using the services provided by Vitala Intelligence ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services or website.
These Terms constitute a legally binding agreement between you and Vitala Intelligence, a company operating in accordance with the laws of the Republic of Kenya.
Vitala Intelligence provides healthcare data analytics, business intelligence, and technology consultancy services to healthcare organizations. Our services include:
All services are provided subject to separate written agreements or Statements of Work (SOW) where applicable.
By using our services, you represent and warrant that:
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
You agree not to:
You are responsible for ensuring that any data you provide to us is accurate, complete, and lawfully obtained. You warrant that you have obtained all necessary consents and authorizations for us to process such data.
All intellectual property rights in our services, including software, algorithms, dashboards, reports, methodologies, documentation, and content, remain the property of Vitala Intelligence or our licensors. No transfer of ownership is granted by these Terms.
You retain ownership of your data provided to us for processing. We obtain only a limited license to use such data solely for the purpose of providing the agreed services.
Upon full payment and subject to the terms of specific service agreements, you receive a non-exclusive, non-transferable license to use deliverables created specifically for you, excluding our proprietary tools, methodologies, and pre-existing intellectual property.
Both parties agree to maintain the confidentiality of proprietary information disclosed during the engagement. This obligation survives termination of these Terms for a period of five (5) years, or indefinitely for trade secrets.
Fees for services are as specified in written proposals, statements of work, or engagement letters. All fees are quoted in Kenyan Shillings (KES) unless otherwise agreed.
Payment terms are net 30 days from invoice date unless otherwise specified. Late payments may incur interest at the rate of 2% per month or the maximum rate permitted by Kenyan law, whichever is lower.
All fees are exclusive of applicable taxes, including Value Added Tax (VAT) as per Kenyan tax law. You are responsible for all applicable taxes.
Our services are provided on an "as is" and "as available" basis. While we strive for accuracy, we do not warrant that our analytics or recommendations will achieve specific outcomes or results for your organization.
To the maximum extent permitted by Kenyan law, Vitala Intelligence shall not be liable for:
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Kenyan law.
You agree to indemnify, defend, and hold harmless Vitala Intelligence, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
These Terms remain in effect until terminated by either party.
Either party may terminate services with thirty (30) days' written notice, subject to payment for services rendered up to the termination date.
Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to remedy the breach within fourteen (14) days of receiving notice.
Upon termination, all licenses granted to you shall terminate, and you must cease all use of our services. Sections concerning intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination.
You acknowledge that we process personal data in accordance with our Privacy Policy and the Kenya Data Protection Act, 2019. When processing personal data on your behalf, we act as a Data Processor and will process data only in accordance with your written instructions.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, including the Data Protection Act 2019, the Constitution of Kenya 2010, and applicable healthcare regulations.
Any dispute arising from these Terms shall be resolved through:
Each party bears its own costs of dispute resolution unless otherwise determined by the arbitrator.
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including acts of God, war, terrorism, government actions, natural disasters, or internet service provider failures.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated effective date. Your continued use constitutes acceptance of the modified Terms.
If any provision of these Terms is found unenforceable or invalid under Kenyan law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.
These Terms, together with any applicable Statement of Work or service agreement, constitute the entire agreement between you and Vitala Intelligence concerning our services and supersede all prior agreements, understandings, or representations.
For questions regarding these Terms, please contact:
Vitala Intelligence
Email: legal@vitalaintelligence.com
Address: Nairobi, Kenya
Phone: +254 700 000 000